Who invented the Balanced Scorecard Concept?
Robert S. Kaplan and David P. Norton first wrote about Balanced Scorecards in a 1992 Harvard Business Review article. They have since published extensively, both in trade journals and books. Their book, The Balanced Scorecard, is frequently reviewed in Accounting and Management periodicals. In fact, most of the articles available in the Quinnipiac Library are simply reviews of this book. Robert Kaplan writes about the concept: “We originally developed the Balanced Scorecard to improve performance measurement systems. The Balanced Scorecard retains financial measures, such as return-on-capital-employed and economic value added, and supplements these with new measures on value creation for customers, enhancement of internal processes, including innovation, to deliver desired value propositions to targeted customers, and the creation of capabilities in employees and systems. ” Next, the components of a Balanced Scorecard. NextHome/IndexPrevious Go to…. What is a WebQuest? Why should I c
