WHO HAS ACCESS TO LIFELINE INFORMATION?
All information about the call or visit is completely confidential. Only the LIFELINE user and the LIFELINE counselor will know what has been discussed. No one else will have access to any information regarding the call or visit, unless the caller requests or authorizes a release of information. It is not necessary for the employee or family member to identify himself or herself unless a referral is made. The only exception to the confidentiality policy is if child or elder abuse is suspected or if a person is in immediate danger of harming him/herself or others. State law requires such instances or suspected instances be reported.
