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Who handles support questions for a resellers customer?

customer handles reseller support
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Who handles support questions for a resellers customer?

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The way the reseller program is designed to work is the reseller acts as front line support for their customers. In the event the reseller is asked a question he does not know the RESELLER then contacts A Little Technology Shoppe, LLC for and on behalf of the customer. As standard procedure and in order to avoid possible conflicts, A Little Technology Shoppe, LLC does not interact with the clientele of the reseller.

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All support of resellers clients is handled by reseller only. If reseller can not answer a particular question or if any special situation occur he can contact HOSTEX on behalf of his client.

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