Who handles customer service?
If you ship your own orders you handle customer service inquiries. If you utilize the direct-to-consumer Internet fulfillment services of one of our fulfillment partners then you can either handle your own customer service or Buy Music Here can provide email and phone customer service to your shoppers for competitive hourly rates.
If your customer has a problem with something they ordered from you, you should call our customer service department, and describe the nature of the problem. Our customer service representatives will work with you to determine the best course of action. You’ll handle all communications with your customer, to protect your vendor confidentiality!
