Who handles bookings and cancelations?
The Accorhotels.com site handles the online booking of hotel rooms for all the Accor brands (Sofitel, Novotel etc.) and for its partners (Lucien Barrière and Adagio) and provides real-time information on room availability. Web users can use the Internet to cancel bookings they have made, in accordance with the general terms and conditions of sale associated with the reserved rate.
