who does the Financial Ombudsman Service answer to?
We answer to a board of non-executive, public interest directors. They are appointed by the Financial Services Authority (FSA) under the Financial Services and Markets Act 2000. The chairman of the board is appointed by the FSA with the approval of HM Treasury. The chairman and directors are not appointed to represent individually the interests of any particular group or sector. They are appointed to ensure the board as a whole can draw on a wide range of experience, knowledge and skills. The board directors are not involved in considering individual complaints. Their job is to take a strategic overview and ensure the ombudsman service is properly resourced and able to carry out its functions effectively, impartially and independently – free from any control or influence by those whose disputes it resolves. The board directors also form a number of sub-committees of the full board. We are not a government department or agency. And we do not see ourselves as an industry watchdog or cons
