Who does SupportSoft compete with?
Within the Enterprise segment, we compete with a range of publicly traded and privately held companies. In our digital service provider business, we compete with Motive (Alcatel-Lucent), NGB, Fine Point Technologies, 2Wire, Motorola and Siemens. In our corporate IT business, our principal competition comes from companies such as ATG, BMC, CA, eGain, Hewlett Packard, Talisma, Kana, Knova and RightNow. In addition, we compete with hosted offerings from companies like Citrix. We also compete with a variety of internally developed applications. Within the Consumer segment, we compete with electronics retailers that offer premium technology support, such as Best Buy’s Geek Squad and Circuit City’s firedog. We also compete with a number of privately held companies that offer online technology support as well as local computer repair shops and independent IT consultants. The Consumer market is extremely fragmented. According to a support.com survey of over 2,000 broadband consumers, 63% of th
