Who does Support.com compete with?
We compete with other firms that offer premium technology support,. We also compete with a number of privately held companies that offer online technology support as well as local computer repair shops and independent IT consultants. The Consumer market is extremely fragmented. According to a Support.com survey of over 2,000 broadband consumers, 63% of the market is served by local & regional support provider (e.g., “mom and pop shops” or independent IT consultants).