Who does DISB license?
• Who is eligible to file a complaint? • How can I get a complaint form? • Whom do I call if I need assistance with completing my form? • Do I send original documentation to DISB? • What do I do with my complaint form when complete? • How do I know if DISB has received my complaint form? • How long does the process take? • Are there other options available? What is the role of the Department of Insurance, Securities and Banking (DISB)? As part of our responsibility, DISB investigates complaints against the financial entities doing business in the District of Columbia. The Commissioner is empowered to bring administrative action if there are violations of the laws or regulations that DISB administers. In appropriate cases, DISB will refer matters to the proper authorities for investigation and/or criminal prosecution. As an administrative agency, DISB’s authority is limited. DISB cannot litigate on a consumer’s behalf, act as a consumer’s attorney, award damages, or order the return of
