Who do we call when there is a phone line or data and internet transmission problem?
If you experience a problem with your phone or data lines, there is a customer service number with your customer account identification that is given to your organization at the time of the service cut-over. We work with your company designate before our service begins to go over all Customer Service procedures that accompany your service offering. The usual protocol for reporting a problem is as follows: You will be asked for your account number and name. If it is a voice issue, provide circuit i.d , call example that includes data, time, terminating phone number, any recordings so a trouble ticket can be issued with the network If it is a data issue, provide circuit i.d and open a trouble ticket. Document the trouble ticket number and name of customer service rep for future reference.
