Who do providers contact when payments (warrants) for billed services are not received?
If a provider is not receiving payment (warrants) for services that have been billed to the Medi-Cal program, a provider may need to request a change of pay-to address on file with DHCS. Providers are required to notify DHCS within 35 days of the date of a change to the business, and/or pay-to address. For additional information on reporting a change, please return to Question 9, above, or to access the correct form, go to the Provider Enrollment page on the Medi-Cal Web site at www.medi-cal.ca.gov and click on “Application Forms.” When the address change has been made, providers will be instructed by Provider Enrollment Division about how to request payments be re-issued. Providers also may contact Provider Enrollment Division, Returned Warrant Unit, at (916) 319-8413, or via email at pedretwarr@dhcs.ca.gov.
