Who do I refer to if I have a complaint about the service provided by a conveyancer?
(11) We receive very few complaints about members of the Institute. Those that are received are generally misunderstandings or a lack of communication between the client and the conveyancer. We suggest that you talk to your CPC about any complaint you have and try and sort it out amicably with them. CPCs are professionals and do not want complaints and should attempt to resolve them quickly and hopefully easily. If however, you are not satisfied then please contact us and if we cannot resolve the matter, or if it is of a type that we cannot resolve we will refer you to the correct place to have your complaint resolved.
