Who do I contact if the beneficiarys admission questionnaire does not match the information on HIQA/CWF?
If you have a situation where the MSP information does not match HIQA/CWF the Coordination of Benefits (COB) Contractor must be contacted at 1-800-999-1118. Your MSP claims should be submitted after the COB Contractor has updated HIQA/CWF with the information you provided. The following tips were provided to us by the COB: • Updating an Employer Group Health Plan (EGHP) or Large Group Health Plan (LGHP) record If your provider number is on file with the COB you may update a regular group record. You must be able to provide the insurance name, address, policy number, and the termination date. If you are trying to change the name and number of the insurance (i.e., “Prudential to “Anthem ) you must provide correct insurance name, address, policy number, and telephone number. COB will ask you for information about the patient such as the patient’s name, address, date of birth, possible effective dates to Medicare, etc. You should already have this information according to their records and
