Who do I contact if I think there is an error in my Earlham Bank On.Line account?
In case of errors or questions about your electronic transfers or if you think your statement or receipt is wrong, or if you need more information about a transfer listed on your statement or receipt, call or write us at the Earlham Savings Bank, Bookkeeping Department, 7300 Lake Drive, West Des Moines, IA 50266, 515-223-4753 as soon as possible. We must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared. When contacting us please provide the following information:(1)Your name and account number, (2)Describe the error or the transfer you are unsure about and explain why you believe it is an error or why you need more information(3)The dollar amount of the suspected error and the date it occurred. If you tell us verbally, we may require that you send us your complaint or question in writing within 10 business days following the date you notified us. We will tell you the results of our investigation within 10 business days (20 bus
