Who do I contact if I lose my cheque or do not receive my pay advice?
If you have not received an expected cheque, it is imperative that you contact Payroll as soon as possible. Once it has been ascertained with Payroll that the cheque has been sent out and not received by you, it is necessary to complete the Affidavit for Lost Cheque Form. Once this has been submitted to Payroll, there is a time delay necessary for the stop payment to process through the banking system. Only then can a replacement cheque be issued. Because of this time delay, you should contact Payroll immediately so as not to increase the length of time in which the payment is not received. Conversely, this is also the reason that a stop payment request should not be done before you are reasonably sure that the cheque has been lost. Once a stop payment request has been entered to the bank, even if the cheque in question arrives immediately after, it can no longer be cashed.
