WHO DO I CONTACT AND WHAT IS THE PROCEDURE FOR RETURN OF MATERIAL TO OMEGA FOR EXCHANGE, PROBLEM CORRECTION OR WARRANTY / NON-WARRANTY SERVICE?
*ANY RETURN TO OMEGA MUST BE ACCOMPANIED WITH A RETURN AUTHORIZATION NUMBER. OMEGA Customer Service authorizes all returns. We will issue you an AR# (Return Authorized Return #) and the address where to ship the material. For an EXCHANGE OF MATERIAL or RETURN FOR CREDIT we will need toknow the PO#(s) the material was purchased on, description of what you require, Part# / Qty, whether or not we should reship using the same / new PO#, company name, your name, contact information, shipping address, condition of material (unused). Returns for WARRANTY SERVICE: PO# material was purchased on, Part# and Qty, description of problem/complaint, end-user’s name / contact info, whether or not someone spoke to tech support NON-WARRANTY SERVICE (Repair and calibration): We will require a PO# tocover repair charges before we can issue you an AR#. Many repair prices are “flat rate” but some we will need to inspect & advise you of repair costs after inspection of the material. Consult customer service
