Who do I call to report an outage? Call the 24-Hour Utilities Hotline at 443-3681 to report electric outages or water/sewer problems.
7) Who do I call to report a streetlight that is burned out or flickering? Residents can call the Electric Office at 377-4407 during normal business hours, 8 a.m. to 4:30 p.m., Monday through Friday to report inoperable streetlights or use the City’s Customer Service Request (CSR) system to report the streetlight. Streetlights are normally repaired on Fridays. 8) I have a question about my electric bill. Utility accounts can be viewed online at http://www.stcharlesil.gov/ubills/ or call the Utility Billing office with specific questions at (630) 377-4426, or by email at gblaha@stcharlesil.gov. 9) Who is responsible for the electric lines attached to my house and the ones that run down to the meter? For overhead electric service, the City is responsible for the overhead wires from the pole up to, but not including, the house attachment hardware. The customer is responsible for the house attachment and wiring from the overhead wires down to and including the meter enclosure.
Related Questions
- Who do I call to report an outage? Call the 24-Hour Utilities Hotline at 443-3681 to report electric outages or water/sewer problems.
- How would any underground electric, gas, water, sewer and other utilities transit the Knost Flood Wall™?
- Will my utilities (water, sewer, electric, telephone, cable, etc.) be affected?
