Who do I call if I need to check on payment I made, to stop a PowerPay payment or to get a photocopy of a check?
After the check is printed and mailed, the payment history will show the check number for that payment. Processed PowerPay checks will be accessible under your e-Banking transactions. To place a stop payment on a PowerPay check, call Customer Service (860) 928-7921 during regular banking hours or contact us by email at service@cnbct.com. • $18.00 fee for a PowerPayer Stop Payment. • $7.00 per copy of cancelled check payments • $27.00 penalty fee for each PowerPayment transaction paid against insufficient funds. • $10.00 fee if your PowerPayer account is closed within 90 days of opening.
