Who conducts the review and what does it include?
A nurse review coordinator will contact you when your complaint is received and will serve as your contact person throughout the review process. A Liberty Home Care physician reviewer will review your complaint along with your medical record(s). The physician reviewer is a practicing physician who works with Liberty Home Care to address quality of care concerns. The physician reviewer looks at all aspects of care surrounding your complaint, and makes an initial finding that is shared with your physician or health care facility that your complaint is related to. Your physician/health care facility has the opportunity to comment. Liberty Home Care works directly with you, your physician and your health care facility to resolve the problem and make sure that you and other Medicare beneficiaries receive quality health care. The entire process takes anywhere from three to six months.
