Who comes up with the idea for the content?
Citrix certification exams are designed to go beyond certifying that you know how to use a particular Citrix product. They are designed to certify that you have the minimum knowledge, skills and abilities (KSAs) to do the job of a Citrix administrator, engineer or architect (depending on the level of certification). In order to arrive at those minimum KSAs, Exam Developers collaborate with SMEs in order to find out what they do in their jobs, and how they do it. Now, you might be wondering, “Ok, so how do you collect that information?” Good question. There are various ways but I will focus on the most commonly used. For instance, for some exams I have conducted Job-task analysis (JTA) workshops with all or most participants attending in-person at HQ or in our Santa Clara offices, while for other exams, I have led smaller web-based focus groups, which makes it easier to receive input from SMEs around the world. In short, SMEs, not Exam Developers, provide the list of tasks that are nece
