Who carries the liability in case of garment damage or other issues?
Today’ s Maid and our Laundry/Dry Cleaning Partner is liable for incidental damages and loss to articles placed within our care if the customer is not at fault. Cases where the customer is at fault include (but not limited to) instances where the customer is aware of special garment treatment but does not use the “Special Instructions” box when placing an order. Our claims system is based on the American National Standards Institute’s ‘Fair Claims Guide for Consumer Textile Products. We take pride in our business knowing that we can provide the highest level of customer service in the dry cleaning industry! Care information must be permanently attached to all garments. If this information is not present, the customer fails to provide “Special Instructions”, and the garment is damaged as a result, or if care instructions are followed and the garment or some component part fails, the responsibility is with the manufacturer. Your best recourse is to go to the retailer who sold you the ite
