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Who can the provider contact to check on the status of a specific PA?

April 26, 2017contact PA Provider Status

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Who can the provider contact to check on the status of a specific PA?

1 Answer

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If 21 days without response from MassHealth has elapsed since the PA was submitted, providers who sent their PA request on paper may call MassHealth Customer Service at 1-800-841-2900 to check on the status of the PA. Providers who submit their request via NewMMIS can simply go online to determine the status of their request.