Who can request pre-certification for an insured if noted on the Insured Persons Health ID card?
The provider (i.e. Physician or Facility), the insured, or the insured’s legal representative should phone 1-866-813-8620. When pre-certification is started by the insured or the legal representative, follow-up contact will be made with the provider to gather the required clinical information. Insureds or their legal representatives should remind providers to call the number on the back of their Health ID card to provide required clinical information.
