Who can I send a file to?
You may send a file to anyone with an e-mail address. You may either add recipients to your Address Book or enter their addresses when you send the file. Can I use Netscape® to download files that were sent to me? Yes. All versions of Netscape are compatible with FileBackup. When using Netscape 7.0, it automatically appends .asp to the end of the original file name (i.e. the file homeprojects.doc would be saved as homeprojects.doc.asp). To correct for this problem, simply delete the .asp extension when saving the file. If this extension is not removed, the file cannot be opened in its intended program. How do I add new names to my address book? In order to add names and e-mail addresses to your Address Book, simply choose “Address Book” from the left menu bar of your online FileBackup account. At the top of the Address Book page, you may add a new recipient by simply entering their name and e-mail address and pressing “Add”. How do I share my folders with another FileBackup user? Open
You can only send a file via PACSMail to another PACSMail account holder. You need to know their PACSMail address in order to send the file. Do I need credit to send files? You may need credit depending on which file type you are sending.How do I know when a file has been sent successfully? After the Send/Get has finished – if you see a green circle with a white tick in it then that means the file transfer was successful. Check the status of the file on your patient list or one of the worklists. If it has not been sent the status will show ‘pending – not sent’. Alternatively log onto the PACSMail website and go to My Account (if it is available). Check your detailed current statement, which will list all file transfers on your account. Send/Get Error Got error on clicking send/get button Could be one of a few things. When you get the error click the Details button for further information on the error type (Note – please make sure you are running version 1.1 p21 of PACSMail or later for
