Who can I contact regarding printing problems in IRIS?
The first thing you need to check is whether you are using local printing or IRIS-designated printing. You can determine this from the value in the “Output Device” when you print from within IRIS. If the Output Device indicates “Local”, we recommend that you set up a networked printer to be an IRIS-designated printer. If you have an IRIS-designated printer, you can continue to use it with other applications; IRIS-designated just means that IRIS knows the printer by its IP information. To set up an IRIS-designated printer, you will need to obtain a request from the IRIS website: http://iris.tennessee.edu. From the IRIS website, select Getting Started on the left side of the screen under the heading “Documentation.” On the Getting Started page, you will see the link for “IRIS System Printer Request Form”. A link to the “Minimum PC and Printer Configuration” requirements is also available on this page. Complete the request form and e-mail it to the IRIS Helpdesk. If you are using an IRIS-
