Who can contact Cognos for troubleshooting assistance or advice?
Primary and Secondary support contacts are the only people authorized to raise technical issues with Cognos Support. We recommend you select a number of senior technical staff with extensive knowledge of the Cognos products used in your company to act as a “help desk” team and assign these individuals as your Primary and Secondary support contacts. All web contacts and other users in your organization can then channel their issues through this help desk team.
