Who can consumers contact with possible grievances?
A. If a disagreement should arise that cannot be resolved between the consumer and the hearing aid dispenser, the consumer should contact the hearing aid dispenser’s association in their state or province. Complaints also can be made to state consumer protection agencies and the Better Business Bureau. The Hearing Aid Helpline at 800-521-5247 is available to provide sources and contacts for filing complaints. If a dispute cannot be solved voluntarily, formal complaints should be made to the state licensing boards, which have the authority to initiate law enforcement actions.
