Who can charge a Penalty Fare?
Only members of our Revenue Protection Team, who are authorised collectors, can issue a Penalty Fare. They carry with them an Authorised Collector’s identification badge, which you can ask to see. Where we have an agreement with another train operating company, their Authorised Collectors will carry identification also, which indicates that they are authorised to issue Penalty Fares on behalf of East Midlands Trains.
