Who can be contacted if my application for a loan has been refused unfairly?
Often your financial services providers will want to resolve a complaint promptly and fairly. You should: • Talk with your financial officer or the person you originally dealt with at your financial institution and explain the problem. • Make a complaint to the next level (i.e. branch, district or regional manager) of dispute resolution with the firm. • Contact the Ombudsman for Banking Services and Investments.
