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Who can a Member call if their Provider is unavailable and they believe that their concern is urgent?

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Who can a Member call if their Provider is unavailable and they believe that their concern is urgent?

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The Member may contact NurseWise, a 24-hour, toll-free phone line through which callers can reach both customer service representatives and bilingual nursing staff. The nurse triage service provides access to a broad range of health-related services.

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