Who benefits from outsourcing?
As a result, says a former employee who (along with several hundred of his colleagues) was hired in a similar capacity by IBM Global Services (IGS), these folks are surreptitiously reaching out to former employees at IBM, EDS, and elsewhere. “That’s the group that’s disregarding the [CIO-driven] initiatives and trying to create its own shadow IT group now,” says the IGS pro. “They weren’t happy about it from the outset, but the deeper [the company has] gotten into this, the more unhappy they are. I still work with the same people over there, and all I keep hearing is how much they would like to hire most of us back.” What is the managed network services group so upset about? Consider a mundane issue—a production support call to fix a sudden failure in a line-of-business application. Actually, the production support call came not through regular channels—that is, through the IGS ticket system—but directly from the line of business itself, just as it would have before the company’s IT op
