Who Are the Top 10 Latin American IT Outsourcing Vendors?
South and Central America are increasingly becoming popular destinations for information technology outsourcing (ITO). Whether it is offshore, nearshore or even “rightshore”, Central and South American countries are improving on outsourcing competitiveness. The idea behind nearshoring is to leverage Latin Americas proximity, cost structure and international trade agreements to provide US-based companies with a more convenient alternative. The 2009 Black Book of Outsourcing client experience survey investigated a subset of over 200 technology and application outsourcing contracts held by 38 of the top Latin American ITO suppliers. 629 current Latin American clients participated in the 2009 client experience poll. 18 key performance indicators (KPIs) or criteria are employed specific to infrastructure outsourcing (IO) and application outsourcing (AO) buyers within the Latin American managed IT services sector, scored on each respective vendor and ranked per KPI.
