WhiteCap is having problems running on my computer! What do I do?
If WhiteCap is having a problem running on your computer, the first step to resolve it is getting SoundSpectrum engineers technical information about your computer. Our software contains functionality to automatically write out your system’s hardware profile to a text file, but it must be manually activated. This allows you to simply copy and paste this information into a SoundSpectrum support ticket, making it possible for SoundSpectrum to troubleshoot your problem. Please follow the below steps to ensure that your support ticket gets the best analysis possible: • If you haven’t already, open a new SoundSpectrum support ticket and thoroughly describe the problem you’re having. Be detailed. The more details and information you provide, the more likely SoundSpectrum will be able to assess your problem. • Start WhiteCap in your media player (or WhiteCap Standalone). • Press SHIFT+i. You should see several lines of small white text appear within WhiteCap. If you don’t see this text, ensur
