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While the call-taker is asking questions, is help being sent?

April 26, 2017asking help sent

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While the call-taker is asking questions, is help being sent?

1 Answer

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Posted

Once a call-taker determines the type of emergency, a call is generated in our Computer Aided Dispatch (CAD) system and is routed immediately to a dispatcher. Delays may occur if a caller cannot give an accurate address or if a caller is not cooperative enough to provide basic emergency information so that the call-taker can properly input the call.