While installing the software I get a kernal 32 error. What should I do?
The installation CDs are designed to auto-start when placed in the CD drive. Sometimes this feature will cause the CD to auto-start twice which then results in a kernal 32 error. When this occurs, close the kernal 32 message box and the install should continue without a problem. I purchased a Personal version of the scan tool and am installing it on my laptop which has a replacable CD/Floppy drive. Both a CD drive and Floppy drive are required to install the software. What can I do? When you get to the portion of the install that asks for you to insert the Key Disk into the floppy drive, click the X in the upper right corner of the screen to close the key disk screen, then complete the install. Remove your CD drive and insert your floppy drive. Place the key disk in the floppy and from Windows Start select Run and run the unlock.exe file located on the floppy drive.
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- While installing the software I get a kernal 32 error. What should I do?
