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Which people in an organization (service desk staff, middle managers, etc.) would benefit most from the ISO/IEC 20000 program?

April 26, 2017benefit Desk IEC ISO managers middle organization people service staff

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Which people in an organization (service desk staff, middle managers, etc.) would benefit most from the ISO/IEC 20000 program?

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This Qualification Program is designed for a wide variety of IT professionals, at all levels, who are involved in improving the quality of IT Services and IT Service Management. These include operational staff, supervisors, managers, senior managers, consultants, senior consultants and auditors.