Which OnePass changes increase customer benefits the most?
These days it is all about fees. The fee waiver for platinum elite is the most popular change, but it doesn’t help everyone. The top three are same-day change fees being discontinued for the platinum members, giving elite bonuses on short-haul flights of less than 500 miles, and bringing back full elite qualification for discounted airfare regardless of the method used to purchase tickets. But for people who don’t fly that much, the best change is the new award charts being easier to read and the elimination of required Saturday night stays for reward tickets. Q: Which OnePass changes make it harder to earn rewards? A: Front-cabin earning went down a little bit. Typically when you fly first class or business class, you would earn 150 percent of the miles. But now Continental’s rolled that back to 125 percent. They mostly did that because that’s where United is. Delta is at 150 percent, but United is 125 percent. Q: How do these changes align Continental’s frequent-flier benefits with t
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