Which email profiles (mailboxes) will receive Web-form messages and which will receive free-form messages?
Separate your email profiles into two groups, one to receive Web-form messages (such as, service requests) and one to receive free-form messages. Take each of these two groups of email profiles and separate the profiles into groups that have the same types of email behaviors (input arguments). Each of these profiles will be associated with a single response group. Assign a meaningful name to each group. These groups will be response groups and their associated profiles that you will create in Completing Basic Setup Tasks. Choose the following values for each group: Name. Choose a meaningful name for each response group. Administrator email address. Choose the email address to which you want to direct unprocessed email (email that cannot be processed due to database error, routing error, and so on) that is sent to profiles in each response group. Description. Describe the types of email behaviors each response group controls. This information prepares you to set up input arguments for e
