Which are the most important KM dimensions (people, management/strategy, processes/technology, innovation, customers, markets/products)?
The top three KM dimensions in terms of the sum of impact factors placed within these dimensions are: • Customers • Innovation • Markets/products The KM activities that aim at results in these dimensions thus have a higher leverage on the business results than KM activities targeting other dimensions. Value proposition With the results of the complete benefit analysis at hand, the value proposition (step five of the methodology) can be developed. As previously mentioned, it has to address the needs of all stakeholders by delivering quantitative and qualitative proof of the value of KM activities. As an example we present the value proposition for the employees in the R&D and application technology department of the BU: Qualitative benefits 1. Free time and money allowance as an indicator for a climate of creativity will give you the chance to explore new fields of research and interest and connect with people from your profession, enrich your skills to increase your employability and f
