Important Notice: Our web hosting provider recently started charging us for additional visits, which was unexpected. In response, we're seeking donations. Depending on the situation, we may explore different monetization options for our Community and Expert Contributors. It's crucial to provide more returns for their expertise and offer more Expert Validated Answers or AI Validated Answers. Learn more about our hosting issue here.

Whether there is any mechanism for escalation for grievance not resolved by PAO?

April 26, 2017escalation grievance mechanism pao Resolved

0

Posted

Whether there is any mechanism for escalation for grievance not resolved by PAO?

1 Answer

0

Posted

PAO shall resolve the grievance raised against it within three days of receipt of the grievance. If grievance is not resolved within three days, an email alert will be sent to the PrAO. If grievance is pending for the next five days, another email alert will be sent by CRA to the PrAO. If the grievance is still not resolved in the next two days, CRA shall intimate the Subscriber about non-resolution of grievance by the PAO.