Wheres my order (Recorded Delivery / Royal Mail Tracked) – it hasn arrived yet?
A – If you have ordered Recorded Delivery / Royal Mail Tracked please wait 7 working days from the date of your order in case it has been delayed (although most arrive between 2-3 working days). Many items ordered, which are too large to post through the letterbox, may require a signature; it is possible that your local post-person has tried to deliver the item to you and left a ‘while you were out’ card. These can sometimes be mistaken for junk mail and discarded in error. So, please contact your local sorting office to enquire if your order is awaiting collection. If there is no package waiting for you, please email enquiries@thabto.co.uk stating the billing contact (name and address), Order number or order ID and date the order was placed. We aim to respond to your enquiry within 48 hours (Monday to Friday).
