Where will customers using KANA Connect, KMA, and KFA go for Customer Service and Support?
KANA and Brick Street are committed to making the transition as seamless as possible for customers. For 2008, current KMA, KFA, and Connect customers will continue to receive level-one support from KANA though the end of their current maintenance contracts. Once customers renew their maintenance agreements, support will be provided by Brick Street. Upon renewal, each customer’s open incident records will be transferred to Brick Street. KANA CUSTOMER SUPPORT (For current KMA, KFA and Connect customers PRIOR TO 2008 maintenance renewal) Americas Hours: 6:00am – 6:00pm PT Phone: +1-866-753-KANA (5262) +1-650-614-8990 Email: support@kana.com Europe Hours: 7:00am – 5:00pm GMT Phone: +31-20-2015217 Email: support@kana.com BRICK STREET CUSTOMER SUPPORT (For KMA, KFA, and Connect customers AFTER 2008 maintenance renewal) Americas Hours: 9:00am – 9:00pm ET Phone: +1-603-912-0046 Email: support@brickstreetsoftware.com Europe Phone: +44-20-80996953 Email: support@brickstreetsoftware.
