Where the customer has concerns over the quality of work delivered, what processes are available to resolve these concerns?
We can predict potential concerns from the surveys we conduct periodically and take preventative actions based on customer inputs. These actions include: • ensuring the effective communication protocols have been used correctly • identifying potential errors in requirement interpretation • identifying any potential gaps in skills • solving confirmed gaps in skills by cross training and consulting by other members of our team not directly involved in the project. If concerns escalate into real problems we take corrective actions, which include addressing the resource allocation issue and adjusting communication protocols.
