Where should I start when designing a process-based management system?
Understand the concepts – such as processes/systems/flowcharting. Be clear about your objectives. Typically, people gain two principal benefits from this type of system: a better understanding of what is done now (this makes it easier to identify possible improvements) and a means of training new staff. Remember – most people will read flowcharts no more readily than they will read narrative procedures. Then plan the structure. Always work from the top down – do not convert a collection of unrelated procedures and then try to fit them together.
