Where may a passenger make a claim against a cruise line for failure to perform?
Claims may be filed against the coverage provider. The cruise line, coverage provider and/or the Commission generally provide guidance on how to make such claims. The coverage only covers the water portion of the fare. If the fare includes hotel or air fare charges, reimbursement from the coverage provider will not include those charges. If the passenger fares were paid by credit card, in most cases the credit card processor can credit the passenger’s account for the total amount of the charge. Therefore, charge backs may cover air fare, hotel and other non-water transportation not included under non-performance coverage. In these instances, the passenger may be able to obtain a full refund for all amounts charged to the credit card. Passengers who have purchased third party insurance should contact the underwriter to determine if their claim will be honored and what documentation will be required to file a claim.
