Where is the Service Desk?
The Service Desk is located on the third floor of the HDL Center, 154 W. Union. Click here for a map. What to know when you call the Service Desk: • Your dorm name and room number. • Your Oak ID. • Detailed description of the problem. If you can, write down the text of any error messages you may have received. • A list of any programs, plug-ins or add-ons you or a roommate may have installed recently. What to expect when you call the Service Desk Diagnostic questions: The tech probably will ask you a series of questions, some of which may seem overly obvious to you. Please bear with us! These questions help us understand exactly what is happening with your computer. Holding pattern: If you call during a busy period, you might get put on hold, but the wait should never be more than a few minutes. We answer all calls during our normal phone support hours! Remote control: To help diagnose a problem, the tech may ask for permission to remotely control your computer over the network. Remote
