Where is the RMA form and whats the procedure for sending back products?
The RMA form is HERE and the procedures are spelled out in the form. But to be helpful here they are: • All products must be in original packaging and in re-sellable condition. • Software products that are opened cannot be returned for credit and should not be taken back from customers. You take these products back at your own risk. • Do not write the RA number on the product packaging – this defaces the product and renders it un-sellable. • Products may only be returned for exchange within 90 days after purchase. • You must obtain an RMA number before returning products. • Products returned without an RMA number will be returned to the dealer and at your expense. • RA numbers will be granted only for products sold by Music Marketing. • End-users may not be granted RMA numbers, this is exclusively for dealers. • RMA numbers can only be granted after completing this form and cannot be granted by phone. • Educational software are special orders and are not returnable. • Promotional [NFR]
