Where is the prime customer services location in Asia-Pacific?
We don’t have a single prime location. We have multiple facilities, in Singapore, India, China and Australia. There’s no such thing as a customer services HQ. Instead, we have a distributed, decentralised organisation designed to put us as close to the customers as possible. Which of your many product lines are most significant for you in Asia-Pacific? It’s impossible to say – we’re focused on giving total support for all our products. It doesn’t matter if it’s a sensor, a nacelle or a landing gear – any one system can down an aircraft and our customers want to be sure they will always have what’s needed to dispatch their aircraft on time. If you don’t have a part that’s on the minimum equipment list, you have a problem. It’s our responsibility to ensure that customers get what they need, when they need it. What implications is Asia-Pacific growth having for customer services? India and China have been on our radar screens for a long time now – our Xiamen operation in China celebrated
