Where is the main shut off valve in my house and does the Water Department fix this valve?
Since the plumbing from our shut off valve at the street into your house is done privately through a licensed plumber that is hired by the homeowner, we do not have a record of the location of the main shut off valve in your house and WE DO NOT REPAIR THEM, it is the responsibility of the homeowner. Normally its located in the basement by the water meter or where the water comes into the house from the street. If this valve needs to be repaired, we will turn the water off at the street and there will be a charge to do this during our normal business hours. This valve should be exercised or turned off and back on at least once a year to make sure that it works. If you are going to check the main valve to make sure that it works, you may want to contact the Water Department 48 hours in advance, so that we can make sure our shut off valve at the street is working so that we can turn the water off as quickly as possible if a leak develops when you exercise the valve. If its been a long tim
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