Where is the log?
It depends on the system you are using. On a GNU/Linux system it is probably in /var/log/freepops or wherever you specified with the -l option. On a Windows system the file log.txt is in the same folder of the FreePOPs executable or wherever you specified with the -l option. Before sending the log make sure that it was generated with the -vv or -w option (see below). These parameters generate a “verbose log” that makes it much easier for us to discover problems. We suggest you erase the log file, start FreePOPs with the switch and recreate the problem. Also make sure that it doesn’t contain sensitive info you wouldn’t like to disclose.